FAQ

Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process. Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process.

Embroidery orders will ship within 10 days approved artwork.

Yes, you can request consolidation of your orders so that multiple styles are packed into the same carton. This requires extra processing time, and will result in shipments leaving within five days of order placement without any other value added services (i.e. ticketing, polybagging, etc.).

Our default parcel carrier is FedEx. All new accounts without routing guides will be defaulted to this carrier. Order over 20 cartons will typically ship via LTL Freight Carriers.

Allow one working day for processing of order. Our Warehouse hours for pickup of Will Call orders is between 7:30AM - 3PM PST.

Orders must be placed by 12PM PST without any value added services (i.e. ticketing, polybagging, consolidation).

Dorfman Milano can provide shipment notification which will include tracking information for parcel carriers. Please call 800-367-3626, or email info@dorfmanmilanohats.com to request this setup on your account.

Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship. Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship.

Yes, you can request that your account be setup as “ship back ordered complete” meaning that after the initial shipment your order will wait for all back orders to come in before another shipment is made.

Yes, you can request that your account be setup as “cancel back order” meaning that once order is sent to distribution center for shipment all back order quantities are cancel, and will require placement of a new order to fulfill those styles.

No, due to various dimensions of the cartons are shipped in we are unable to determine cost at this time.

$450 opening order, which can be split by delivery date but must be placed at one time.

$200 dollars, all orders below can be accept but will have a $25 small order charge applied to the order.

No, Dorfman Milano Co. has instituted a Retail Channel Policy (RCP) which prohibits reseller from selling Dorfman Milano products (including any and all of our wholly owned brands or licensed brands) on those sites. See the MAP Policy.

Yes, Dorfman Milano has a Minimum Advertising Price (MAP) Policy.

MAP pricing list can be found here.

You can find our sales reps information on the last page of our catalogs here.

All claims for damages cartons and carton shortages must be filed with carrier within 10 days after receipt of merchandise. All inner box shortages must be reported to Dorfman Milano within 10 days. All returns must be prepaid and authorized by the home office. Call 1-800-367-3626 for authorization. Our RA# is required on all cartons shipped back for credit. Returns may be subject to a 10% restocking charge, $25 minimum charge. Credit will be issued upon receipt and inspection of merchandise only.

E-mail any questions to info@dorfmanmilanohats.com. Returns will note be accepted after 30 days from receipt of goods.

Call in to our dedicated customer service team.

Call 1-800-367-3626 → Option 1 (Customer Service) → Option 1 (Place An Order)

Monday - Friday

7:00AM - 4:00PM PST

In the back of our catalogs under Accessories.

Perspiration will definitely affect the look of your hat, usually resulting in white (salt) stains or dark (oil) stains around the crown. These can usually be cleaned with a diluted mixture of Dawn dish soap and warm water.

Do not submerge the hat but rather use a clean sponge to dab the stains. Dry it immediately with a clean paper towel, absorbing all of the excess water from the hat. This step may need to be repeated several times depending on the staining. Use this same method on the inner sweatband to remove the dirt. Again, several applications may be required.

To help prevent future staining, wipe off all of the excess moisture after removing your hat. If it is very wet, turn it upside down and fold out the sweatband to allow the moisture to evaporate into the air.

These suggestions should add some additional time to the life of your hat. When the time does come for a new hat, please think of our brand. Thank you for your interest and support.

Refer to the sew-in-label usually attached at the back seem of the inside sweatband or call customer service.

Our catalogs show the UPF50+ symbol which indicates those styles that have been rated for sun protection.

No, issues with product must adhere to our return policy for credit and re-shipment.

By the size chart located in the catalog or on our product page, which are pictured below:

• View adults hat sizing chart
• View kids hat sizing chart

Yes, you can find Hat Reducer Tape (DP Style # 990), which comes in roles of 25ft. This is located in the Accessories and Point of Purchase section of our catalogs.

We have two options for Hat Stretchers: 1) HATJACK-NAT2 (Size: Medium 7 1/8” – 7 ½”), 2) HATJACK-NAT3 (Size: Large 7 ½” and Up). This is located in the Accessories and Point of Purchase section of our catalogs.

Please return credit application including 3-4 trade references to credit@dorfmanmilano.com. You can find our Credit Application here.

Debit Card, Credit Card (Visa, Mastercard, American Express), Check, ACH

Please contact our accounts Receivable/Credit Department by calling the following number 1-800-367-3626 → Option 2 (Credit)

At Dorfman Milano we know the fit of your hat can make or break your look. Please click the Size Guide on any product page to find the right size. Also, don't hesitate to contact a fit specialist at info@dorfmanmilanohats.com, and we'll take care of you.

Additionally, you can read up on other ways to find your hat size at blog.tenthstreethats.com/how-to-measure-hat-size.

Hats are spot clean only (do not machine wash). They should be stored upside down on their crown, and should not be left out in the sun for a prolonged period of time. For more information on how to clean and store your hat, check out our blog posts below!

How to clean a hat: blog.tenthstreethats.com/posts/how-to-clean-a-hat

How to store a hat: blog.tenthstreethats.com/posts/how-to-store-a-hat

At this time, we do not offer replacement components/part for hats. This includes hat bands, feathers, chin cords, rivets, etc.

Didn't find exactly what you wanted? Return your hat within 30 days of receipt for a full refund of the product ordered. We cover the cost of return shipping. Please start your return here: https://dorfmanmilanohats.com/apps/return_prime. We ask that the product is unworn and still has its original tags/packaging.

Please note: We do not accept returns of any kind on sale items.

Once the return is received at our warehouse please allow up to 7 business days for the credit to be issued. Once the credit is issued it can take your payment 3-5 business day post to your account, if you have not seen your credit in 10 business days once the product is received back please contact us at info@dorfmanmilanohats.com.

We process and deliver orders Monday-Friday (excluding holidays). Once your payment is confirmed, our warehouse will take 24-48 hours to process your order. This processing time may be extended during promotions, due to a high volume of orders. Your estimated arrival time frame at checkout doe snot include the time it takes for our warehouse to process your order.

We do offer expedited shipping at checkout (select Rush Delivery for 2-4 Business Days).

International shipping is currently paused, but we will hopefully restart in 2025.

If you need to change or cancel your order, please call us immediately at (800) 367-3626. Once our warehouse has processed your order we will be unable to make changes.

Sure thing! Head on over to our Hat Glossary page on our blog: blog.tenthstreethats.com

Yes! We work with many companies to help with corporate gifting, new hire ideas, and hats for events. Bulk pricing discounts start at a minimum of 12 units. Please email info@dorfmanmilanohats.com for more information.

We love talking all things hats and are always here to answer your questions. Please email us at info@dorfmanmilanohats.com.